Unified Communication Solution

Unified communications systems integrate real-time or near-real time unified messaging, collaboration and interactive systems. With unified communication, a user can access a variety of communication applications such as e-mail, SMS, video, fax, voice, and so on using a single-user mailbox.

Unified communications has expanded to incorporate collaboration and other interactive systems such as scheduling, workflow, instant messaging and voice response systems. It provides integration through multiple devices and many service features, options, and user accounts are readily available to you from your PDA, laptop or other wireless device.

The Procom Technologies unified communication portfolio spans the IP/TDM/Hybrid telephony solution along with unified communications solutions. The portfolio also includes comprehensive services to implement, protect and evolve your communication infrastructure in such a way that your digital assets are full protected against all cyber threats.

Our solutions are sourced from Alcatel-Lucent Enterprise and Cisco. They are based on OpenTouch Enterprise Communication Server and Cisco Unified Communication Manager, single platform delivering world-class business telephony, advanced multimedia collaboration, and mobility services.
We create a single communications environment where users can collaborate using any device, wherever they are. With Unified Communications, enterprises can quickly gain a competitive advantage by breaking down silos to create the modern, mobile, multi-device and multi-media environment that users demand.

Ours is a simplified architecture and includes a range of deployment models (CPE, Cloud or Hybrid) and a management system that simplifies operations, reducing both CAPEX and OPEX. Our range of deployments include:

IP Telephony and Unified Communications
Legacy and Hybrid Telephony Solutions
Collaborative Conversation Solutions
Cloud offering for Voice and Visual Communication (video)
Enterprise Voice Networks
Enhanced User Experience thru Multimedia Contact Centres
IP/Digital Voice Recording for Public Security
Mobility Solutions (On-Site/Off-Site) for various devices such as DECT, VoWiFi, BYOD (Smart Phones, Tablets and Laptops etc)
Call Accounting, Recording, Attendant Console and other Advance applications